Refund Policy

Last updated: 5 August 2026

This policy explains when we refund payments made through Asore (asore.net). We aim to be fair: you shouldn't lose money because of our mistake, and we shouldn't lose money because of yours.

1. What you pay for

Asore is prepaid. You buy SMS credits through Paystack. Each credit lets you send one SMS through our platform. Credits do not expire while your workspace is active.

2. Refunds we always give

• Duplicate charges. If your card was charged twice for the same purchase, we refund the duplicate in full within 5 working days of you notifying us.
• Credits not delivered. If Paystack confirmed a payment but the credits never landed in your workspace (e.g. we had a webhook outage), we credit the missing amount immediately and, on request, refund it instead.
• Charged after account closure. If we accidentally charged you after you closed your workspace, we refund it in full.

3. Refunds we consider case-by-case

• Unused credits after account closure. If you close your workspace within 30 days of a purchase and have unused credits, we can refund the unused portion less a small handling fee. Older purchases are non-refundable.
• Long-running platform outages. If Asore is completely unavailable for more than 8 consecutive hours during a paid month, we can credit your account for the affected period. Contact us with the outage window.

4. What we do not refund

• Sent SMS. Once a message is handed to the mobile operator we have paid for it, whether the recipient's phone was on or off, or whether they read it. This includes messages that show as "failed" at the operator level.
• Credits older than 90 days. Once credits have been in your workspace for more than 90 days we treat them as consumed for refund purposes.
• Signup bonus credits. Free promotional credits have no cash value and are never refundable.
• Charges disputed after 60 days. Paystack's chargeback window governs disputes. After 60 days from a charge, we cannot process a refund through the payment network.

5. How to request a refund

Email billing@asore.net from the workspace owner's email address. Include:

• Your workspace name (the URL slug).
• The Paystack transaction reference (visible on your receipt).
• What you are asking us to refund and why.

We reply within 3 working days. Approved refunds return to the original payment method within 5–10 working days depending on your bank.

6. Chargebacks

Please contact us before starting a chargeback with your bank. Chargebacks cost us a fee even when we win them, and 95% of the cases we see could have been resolved with a direct message. Repeated fraudulent chargebacks may result in permanent account suspension.

7. Contact

billing@asore.net